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Active incident
Your site is being attacked right now. Skip the form — call directly.
1-888-873-0817Live chat
Real humans, available 24/7. Best for quick questions.
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Most questions are answered in our docs and guides. Searchable, free, no signup.
Knowledge Base
200+ articles covering setup, configuration, and troubleshooting.
Browse docs →Security Guides
Step-by-step tutorials for hardening, recovery, and common tasks.
Read guides →Free Site Scan
Scan any URL against malware signatures and blacklists in 30 seconds.
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Plain-English definitions for every security term you’ll encounter.
Look up terms →Live service health
Frequently asked
How fast do you respond to support tickets?
Active incidents are picked up in under 30 minutes, 24/7. General support tickets are typically answered within 1 business day. Live chat and phone are answered in under 90 seconds.
My site is hacked right now — what should I do?
Call our emergency line at 1-888-873-0817 directly. Our SOC team will pick up within 30 seconds and begin triage immediately. Don’t try to clean it yourself first — that often makes the investigation harder.
Do I need a paid plan to get support?
No. We answer support questions for everyone — including users on the free Sentinel plan and people who aren’t customers yet. Higher tiers get dedicated analysts and contractual SLA, but baseline support is universal.
Can you clean a site that’s not on a GridSecure plan yet?
Yes. Hack Assistance is available as a one-time service. We’ll clean the site, harden it, and you can decide afterward whether to subscribe. Pricing is flat-rate per incident — quoted up front.
What information should I have ready when I call?
Your domain name and, if you have one, your GridSecure account ID. If you can describe what you’re seeing (specific error messages, unusual files, browser warnings), that speeds things up. But don’t wait to gather information — call first.
Do you handle non-WordPress sites?
Our firewall and DDoS protection work with any web stack. Our deep scanning, integrity monitoring, and incident response are tuned for WordPress, WooCommerce, and EDD — but we can usually help with other PHP-based CMSes (Drupal, Joomla) too. For non-PHP stacks, contact sales.
How do I report abuse or a vulnerability?
For abuse on a GridSecure-protected site, use the Report Abuse form. For security vulnerabilities in our platform or service, email security@gridsecure.io — we have a coordinated disclosure program with a bounty.