Found malware on your site? Our analysts will remove it — fully, not partially. We do not just delete the visible payload; we trace it back to the entry point, clean every infected file, and patch the vulnerability that let it in.
Why “remove the malware” is not enough
Most security tools delete the malicious file that triggered the alert and call the job done. The problem: the attacker almost always plants multiple backdoors, modifies several files, and exploits a specific vulnerability to get in. Delete only the visible payload, and the site is reinfected within days from one of the hidden footholds.
How we approach removal
- Identify every modified file (not just the obvious ones)
- Locate all backdoors and persistence mechanisms
- Trace the entry point — usually a vulnerable plugin or weak credentials
- Patch the vulnerability before declaring the site clean
- Verify clean state with a full re-scan against known-good baselines
Money-back guarantee
If your site gets reinfected within 30 days of cleanup, we clean it again at no charge. So far we have had to honor this guarantee less than 1% of the time — because we actually find the root cause the first time.
How to start
Submit a request through the dashboard or call our incident response line. An analyst will pick up the ticket within 30 minutes and start work immediately. You will get status updates throughout the cleanup.