Site compromised? Do not panic. Our hands-on incident response team takes over the cleanup — investigating the root cause, removing all malware, restoring your site, and hardening it against the same attack happening again.
What incident response actually means
Most security plugins claim to remove malware. What they really do is delete the visible payload — the file that triggered the alert — without addressing how it got there in the first place. The infection comes back within days.
Our process
- Triage — within 30 minutes of your request, an analyst reviews the site
- Containment — block ongoing attacker access; isolate compromised areas
- Investigation — trace the infection back to its entry point
- Cleanup — remove all malware, backdoors, and modified files
- Hardening — patch the vulnerability that let the attack in
- Verification — confirm clean state across files and database
- Report — post-mortem document explaining what happened and what we changed
Average resolution time
Most compromises are fully resolved within 6 hours of you opening the ticket. Complex cases — where the attacker has established multiple persistence mechanisms — can take 24-48 hours. We work the incident until it is closed.
Included on Pro and Agency
Hack Assistance is included on Operator and Command plans at no extra cost — unlimited cleanups, no per-incident fees. It is also available as a one-time service for any site, with a guaranteed price up front.